Shipping policy

At kiyokaki, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for full details on processing and delivery times.

Order Processing Time

All orders are processed within 3 business days (excluding weekends and holidays).

Once your order is processed, you will receive a confirmation email with your shipping details.

Shipping Time

After processing, orders are delivered within 7-12 business days, depending on your location.

Please note:

  • Shipping times are estimates and may vary due to external factors such as carrier delays, customs processing, or high demand periods.

  • Business days do not include weekends or public holidays.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your package in real time.

Shipping Delays

While we strive to meet all delivery timelines, delays may occasionally occur due to:

  • High order volumes

  • Carrier issues

  • Customs clearance (for international orders)

kiyokaki is not responsible for delays caused by shipping carriers, but we will always assist you in tracking your order.

Incorrect Address

Please ensure your shipping address is accurate at checkout. kiyokaki is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, our support team is here to help.

Contact Us

If you have any questions regarding your order or shipping, feel free to contact our support team. We’re here to help.